Return Policy – DNJ Citadelle

Thank you for choosing DNJ Citadelle for your caster oil and farm bio needs. We strive to provide high-quality products and exceptional customer service. However, we understand that there may be instances where you need to return an item. Please carefully read and follow our Return Policy outlined below:

1. Eligibility for Returns:
We accept returns for unused and unopened products within 30 days from the date of purchase. To be eligible for a return, the item must be in its original packaging and in the same condition as when you received it.

2. Non-Returnable Items:
The following items are not eligible for return:
– Products that have been used, opened, or tampered with.
– Perishable goods, such as fresh farm bio produce.
– Items purchased beyond the 30-day return window.

3. Return Process:
To initiate a return, please follow these steps:
– Contact our customer support team at [customer support email/phone number] to request a Return Merchandise Authorization (RMA) number.
– Pack the item securely in its original packaging, along with a copy of the original receipt or proof of purchase.
– Clearly mark the RMA number on the outside of the package.
– Ship the package to the address provided by our customer support team.

4. Return Shipping:
The customer is responsible for the cost of return shipping unless the return is a result of our error (e.g., wrong item shipped, damaged item). We recommend using a trackable shipping method to ensure the safe return of the item.

5. Refunds:
Once we receive and inspect the returned item, we will notify you of its status. If the return is approved, we will initiate a refund to the original payment method used for the purchase. Please note that it may take some time for the refund to be processed and reflected in your account, depending on your payment provider’s policies.

6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team within 7 days of delivery. We will arrange for a replacement or refund, including return shipping costs in such cases.

7. Exchange Policy:
At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process for the unwanted item and place a new order for the desired item on our website.

8. Customer Satisfaction:
Your satisfaction is our priority. If you have any concerns or questions regarding your purchase or the return process, please don’t hesitate to reach out to our customer support team. We are here to assist you in any way we can.

By making a purchase on DNJ Citadelle, you acknowledge that you have read, understood, and agreed to our Return Policy. We reserve the right to update or modify this policy at any time, and any changes will be posted on our website.

If you have any further questions or need assistance, please contact us at [customer support email/phone number]. Thank you for choosing DNJ Citadelle!

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